We want you to be 100% happy with your purchase and will accept exchanges or refunds for 14 days from the date you receive your order.
To discuss the concerns you have with your product/s please send an email to firstname.lastname@example.org. In most situations we will offer unsatisfied customers a replacement product, such as a foundation in a different shade. To assist in this process we request a photo of the customer wearing the product.
If a product or packaging is faulty MEGAN POTTER might arrange and pay for products to be returned via our courier service so we can determine if improvements need to be made.
Our refund policy does not cover makeup that has been more than 25% used, damaged after delivery, or if the product has been dropped or used contrary to specified directions of use.
If you choose to have a refund in lieu of an exchange we will refund to your original tender type ie EFTPOS/CREDIT CARD once MEGAN POTTER receives the unwanted products. Customers are responsible for the postage costs and are advised to use a service with a tracking number as MEGAN POTTER can not be responsible for lost packages.