We want you to be 100% happy with your purchase and will accept exchanges or refunds for 14 days from the date you receive your order.
To discuss the concerns you have with your product/s please send an email to email@example.com. In most situations we will offer unsatisfied customers a replacement product, such as a foundation in a different shade. To assist in this process we request a photo of the customer wearing the product.
If a product or packaging is faulty MEGAN POTTER might arrange and pay for products to be returned via our courier service so we can determine if improvements need to be made.
Our refund policy does not cover makeup that has been more than 25% used, damaged after delivery, or if the product has been dropped or used contrary to specified directions of use.
If you choose to have a refund in lieu of an exchange we will refund to your original tender type ie EFTPOS/CREDIT CARD once MEGAN POTTER receives the unwanted products. Customers are responsible for the postage costs and are advised to use a service with a tracking number as MEGAN POTTER can not be responsible for lost packages.
MEGAN POTTER PTY LTD has determined that a small percentage of our Organic Facial Oil bottles are exhibiting slow and minimal seepage around the top of the silver base. The product inside has not been compromised. This issue affects the Refreshing Facial Oil, Nurturing Facial Oil and Healing Facial purchased from 25 April 2020.
We apologise for any inconvenience this may have caused, and are working closely with our manufacturer to rectify the issue.
We are offering all customers who have experienced this issue a $15 discount code for each affected Facial Oil, which you can use on a future MP purchase.
If you have experienced this issue please email Megan at firstname.lastname@example.org with your full name, and a photo of the affected Facial Oil/s. Your personal discount code will be generated and emailed to you.
Please note: If MEGAN POTTER PTY LTD have replaced your affected Facial Oil with a full size replacement you are ineligible for the $15 credit.